Viirtue


Recent Posts

Preparing to Migrate to Cloud Communications

7/1/20 10:00 AM / by Viirtue

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So you’re ready to migrate to cloud communications! This transition comes with so many benefits to your productivity, but some business owners have concerns about the actual process. Your service provider will do the heavy lifting with the transition, but you can be better prepared with a few questions and considerations.

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Selling White Label Communications (even during a pandemic)

7/1/20 6:15 AM / by Viirtue posted in IT provider, unified communications, coronavirus, work from home

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While the coronavirus seems behind us in some areas, uncertainty about childcare and school openings has some companies prolonging their work-from-home options. As an IT company, you’ve never had a better opportunity to sell unified communications and VoIP as you do now.

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Benefits of Becoming a White Label VoIP Partner

6/2/20 8:15 AM / by Viirtue

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Are you ready to brand your business as more than a small team of IT professionals? With a white label VoIP or video service, you can offer one of the top-requested products for your customers without hiring new team members and building the platform yourself.

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Tools for a Better Work From Home Life

5/4/20 7:45 AM / by Viirtue posted in remote work, remote work tools, collaboration, operations

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If you’re serving a newly-remotely team, they may be feeling the pressure of constant availability. Containing work to a physical location often reminds employees not to check emails after hours. Unfortunately, when working on a laptop in bed, they may find themselves “on-call” for many more hours than usual.

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Coronavirus: How UCaaS & VoIP Help You Work Remotely

3/1/20 10:15 AM / by Viirtue

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While no company wants to develop policies in reaction to fear, getting the systems in place before you need them will help answer questions from your concerned employees. More and more workers will want to tele-commute when an outbreak like Coronavirus is going around (or even during regular flu season!), and you can make the transition easily with a UCaaS or VoIP platform already in place.

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6 Communication Resolutions for Your Company

1/2/20 11:10 AM / by Viirtue

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Start the year off strong with a few resolutions to get your company on track. With technology advancing every day, your business can easily provide the best communication tools for your team and customer service for your customers. Get ready to make 2020 your best year yet.

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What Happens to VoIP During a Power Outage

12/2/19 11:03 AM / by Viirtue posted in power, voip, telecommunications, business continuity

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With winter and snowstorms around the corner, businesses need to prepare for potential power outages. If your call center or brick-and-mortar locations stay open no matter the weather, you don’t want to miss the extra business.

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VoIP + CRM = Better Customer Service

11/1/19 11:12 AM / by Viirtue

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From the sales team to the support team, a centralized CRM tool helps provide a better customer experience for each person who calls your business. Integrating your CRM database with your VoIP system lets you see all customer details right when they call, so you don’t have to spend time searching while speaking on the phone.

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Microsoft Teams: Keeping Your Office on the Same Page

10/3/19 11:15 AM / by Viirtue posted in optimization, communication, microsoft office, office365, microsoft teams, remote work, remote work tools, collaboration

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The latest app from Microsoft improves communication within companies by adding secure chat to the software. With more people working remotely (and finding themselves more productive outside the office), the ability to collaborate in real time when they can’t stop by a coworker’s desk makes everything easier.

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Valuable VoIP Reports for Every Department

9/2/19 11:19 AM / by Viirtue posted in telecommunications, reports, operations, IT provider

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Despite the ease of finding information online, many customers still want to speak directly with an agent when they have an urgent problem to solve. As an IT provider, when your clients set up a new call center or even simply transition over to a new communications provider, reporting can have a surprising impact on the purchase decision.

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