What Happens to VoIP During a Power Outage

12/2/19 11:03 AM / by Viirtue posted in power, voip, telecommunications, business continuity

0 Comments

With winter and snowstorms around the corner, businesses need to prepare for potential power outages. If your call center or brick-and-mortar locations stay open no matter the weather, you don’t want to miss the extra business.

Read More

VoIP + CRM = Better Customer Service

11/1/19 11:12 AM / by Viirtue

0 Comments

From the sales team to the support team, a centralized CRM tool helps provide a better customer experience for each person who calls your business. Integrating your CRM database with your VoIP system lets you see all customer details right when they call, so you don’t have to spend time searching while speaking on the phone.

Read More

Microsoft Teams: Keeping Your Office on the Same Page

10/3/19 11:15 AM / by Viirtue posted in optimization, communication, microsoft office, office365, microsoft teams, remote work, remote work tools, collaboration

0 Comments

The latest app from Microsoft improves communication within companies by adding secure chat to the software. With more people working remotely (and finding themselves more productive outside the office), the ability to collaborate in real time when they can’t stop by a coworker’s desk makes everything easier.

Read More

Valuable VoIP Reports for Every Department

9/2/19 11:19 AM / by Viirtue posted in telecommunications, reports, operations, IT provider

0 Comments

Despite the ease of finding information online, many customers still want to speak directly with an agent when they have an urgent problem to solve. As an IT provider, when your clients set up a new call center or even simply transition over to a new communications provider, reporting can have a surprising impact on the purchase decision.

Read More