As a Managed Service Provider (MSP), your primary goal is to ensure your customers' success by offering them top-notch technology solutions. With the ever-evolving business landscape, it is essential to stay ahead of the game and continuously enhance your service offerings. One powerful way to achieve this is by integrating Contact Center as a Service (CCaaS) into your Unified Communications as a Service (UCaaS) portfolio. In this blog post, we will explore the significance of CCaaS for MSPs and how it can improve customer retention.

One-way audio is a common problem encountered by users of Voice over Internet Protocol (VoIP) systems. It can be frustrating when you can hear the person on the other end, but they can't hear you or vice versa. This blog post aims to provide an in-depth analysis of the reasons behind one-way audio issues in VoIP systems and offer practical solutions to help you resolve them effectively. Let's dive in!

The Channel Partners Expo 2023 was an event for the history books, boasting its biggest show yet, bursting at the seams with innovation, industry insights, and key players in the tech sphere. The floor was teeming with excitement and a palpable buzz reverberated through the venue. From Viirtue's generous cruise giveaway to Nextiva's standout booth and the star-studded Tech4change golf outing, the expo was a testament to the synergy of technology and community.

The way we work has undergone a significant transformation, with remote work becoming the new norm for businesses worldwide. As organizations adapt to this new work environment, it is crucial to have a robust communication system in place that enables seamless collaboration, productivity, and connectivity. Unified Communications as a Service (UCaaS) has emerged as a powerful solution that empowers remote workforces with advanced communication tools and features. In this blog post, we will explore the advantages of UCaaS for remote workforces, highlighting how it enhances collaboration, productivity, and flexibility.

Session Initiation Protocol Application Layer Gateway (SIP ALG) is a feature found in many routers and firewalls, designed to assist with VoIP traffic. While its intentions may be good, SIP ALG often causes more problems than it solves for IT professionals, particularly when working with VoIP platforms. In this blog post, we'll delve into the specifics of SIP ALG, explore which routers have it enabled by default, discuss how to disable it, and highlight the symptoms it can cause when improperly configured. We'll also cover how Viirtue's support team can help diagnose and resolve these issues.

In 2023, ChatGPT has undoubtedly become a sensation in the technology landscape. Artificial Intelligence (AI) is the current buzzword dominating the tech space, but it's not the only trend that has made waves in the past. Join us as we embark on a journey through time, exploring previous tech innovations and their lasting impact on the industry.

Welcome to the world of Voice over Internet Protocol (VoIP)! If you're looking to expand your business or start a new venture in the telecommunications industry, reselling VoIP services can be a lucrative opportunity. At Viirtue, we understand the ins and outs of the VoIP industry and are excited to share our knowledge with you. In this blog post, we'll explore the steps you need to take to become a successful VoIP reseller and how partnering with a trusted provider like Viirtue can help you achieve your goals.

Are you a business owner or entrepreneur in the technology industry? Then you won't want to miss the Channel Partners Conference in Las Vegas this year. This annual event brings together some of the biggest names in the channel, offering attendees the opportunity to learn, network, and grow their businesses. Here are five great reasons to attend the Channel Partners Conference Las Vegas.

Cloud marketplaces are quickly gaining steam as the new way to buy, sell, and manage SaaS products for MSPs and Telcos.  As these marketplaces become more mature, other platforms are emerging with a more niche focus on specific verticals and types of enablement.  This helps VARs and Service Providers like you source the best cloud contact center software for your clients.