How WebRTC is Changing the Way We Communicate

7/24/23 9:00 AM / by Viirtue posted in voip, telecommunications, communication, remote work, remote work tools, CPaaS, white label voip

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In today's fast-paced world, communication has evolved significantly over the years, shaping the way we connect with one another. The traditional telecom industry has witnessed a revolutionary change, largely driven by emerging technologies that aim to enhance the way we communicate. Among these transformative innovations, WebRTC (Web Real-Time Communication) stands out as a powerful tool that is redefining the landscape of communication. In this blog post, we will explore the evidence of the ever-changing telecom industry, the benefits of using WebRTC, and a comprehensive overview of what WebRTC entails.

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Leveraging Artificial Intelligence in Telecom: Opportunities and Challenges

7/17/23 12:54 PM / by Viirtue posted in voip, collaboration, small business, security, cloud reseller, ai

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Artificial Intelligence (AI) has emerged as a transformative technology across various industries, and telecommunications is no exception. The integration of AI into telecom operations presents small business owners with opportunities to enhance efficiency, improve customer experiences, and drive growth. However, with these opportunities also come challenges that need to be addressed. In this blog, we will explore the potential opportunities that small business owners in the telecom industry can unlock by leveraging AI. We will also delve into the challenges they may face and discuss strategies to overcome them. Lastly, we will emphasize the importance of embracing AI now and not delaying its adoption until it becomes even more ingrained in our day-to-day lives.

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Building Customer Trust through Secure VoIP Solutions

7/10/23 11:51 AM / by Viirtue posted in voip, telecommunications, security

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In today's rapidly evolving digital landscape, communication plays a pivotal role in the success of any business. As telephony providers and managed service providers (MSPs) strive to offer seamless and cost-effective communication solutions to their clients, Voice over Internet Protocol (VoIP) has emerged as a go-to technology. However, with the increasing prevalence of cyber threats and data breaches, ensuring the security and trustworthiness of VoIP systems has become a paramount concern. In this blog, we will delve into the importance of providing secure VoIP solutions and outline essential steps for telephony providers and MSPs to guarantee the security of the VoIP systems they offer.

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Enhance Customer Success with CCaaS: A Must-Have Addition to Your MSP's UCaaS Portfolio

7/3/23 10:40 AM / by Viirtue posted in telecommunications, collaboration, operations, cloud reseller

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As a Managed Service Provider (MSP), your primary goal is to ensure your customers' success by offering them top-notch technology solutions. With the ever-evolving business landscape, it is essential to stay ahead of the game and continuously enhance your service offerings. One powerful way to achieve this is by integrating Contact Center as a Service (CCaaS) into your Unified Communications as a Service (UCaaS) portfolio. In this blog post, we will explore the significance of CCaaS for MSPs and how it can improve customer retention.

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The Ultimate Guide to Resolving One-Way Audio Issues in VoIP Systems

6/26/23 12:57 PM / by Viirtue posted in troubleshooting

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One-way audio is a common problem encountered by users of Voice over Internet Protocol (VoIP) systems. It can be frustrating when you can hear the person on the other end, but they can't hear you or vice versa. This blog post aims to provide an in-depth analysis of the reasons behind one-way audio issues in VoIP systems and offer practical solutions to help you resolve them effectively. Let's dive in!

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Key Take-Aways from Channel Partners 2023

6/12/23 9:45 AM / by Daniel Rosenrauch posted in telecommunications, business continuity, communication, collaboration, channel partners, tech trends

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The Channel Partners Expo 2023 was an event for the history books, boasting its biggest show yet, bursting at the seams with innovation, industry insights, and key players in the tech sphere. The floor was teeming with excitement and a palpable buzz reverberated through the venue. From Viirtue's generous cruise giveaway to Nextiva's standout booth and the star-studded Tech4change golf outing, the expo was a testament to the synergy of technology and community.

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Advantages of 
UCaaS for 
Remote Workforces

6/5/23 8:00 AM / by Viirtue posted in telecommunications, optimization, business continuity, resolution, communication, remote work, collaboration, reports, unified communications, work from home, call tracking, netsapiens, white label voip, cloud reseller

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The way we work has undergone a significant transformation, with remote work becoming the new norm for businesses worldwide. As organizations adapt to this new work environment, it is crucial to have a robust communication system in place that enables seamless collaboration, productivity, and connectivity. Unified Communications as a Service (UCaaS) has emerged as a powerful solution that empowers remote workforces with advanced communication tools and features. In this blog post, we will explore the advantages of UCaaS for remote workforces, highlighting how it enhances collaboration, productivity, and flexibility.

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SIP ALG: Understanding the Challenges and Solutions for VoIP

5/15/23 1:24 PM / by Viirtue posted in troubleshooting

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Session Initiation Protocol Application Layer Gateway (SIP ALG) is a feature found in many routers and firewalls, designed to assist with VoIP traffic. While its intentions may be good, SIP ALG often causes more problems than it solves for IT professionals, particularly when working with VoIP platforms. In this blog post, we'll delve into the specifics of SIP ALG, explore which routers have it enabled by default, discuss how to disable it, and highlight the symptoms it can cause when improperly configured. We'll also cover how Viirtue's support team can help diagnose and resolve these issues.

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AI: The Latest Tech Trend, But Definitely Not the First.

4/27/23 7:00 AM / by Daniel Rosenrauch posted in ai, tech trends

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In 2023, ChatGPT has undoubtedly become a sensation in the technology landscape. Artificial Intelligence (AI) is the current buzzword dominating the tech space, but it's not the only trend that has made waves in the past. Join us as we embark on a journey through time, exploring previous tech innovations and their lasting impact on the industry.

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White Labeling vs. Agents: Understanding the Advantages

4/21/23 10:48 AM / by Viirtue posted in white label voip

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White Labeling vs. Agents: Understanding the Advantages of Viirtue's VoIP, UCaaS, and CCaaS Reseller Solutions
 
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