The world of telecommunications has undergone a remarkable transformation in recent years. Gone are the days of clunky on-premises phone systems that required extensive maintenance and limited scalability. Instead, the industry has shifted towards cloud-based Communication Platform as a Service (CPaaS) and Unified Communications as a Service (UCaaS) solutions. This paradigm shift brings along both challenges and opportunities for businesses to enhance their communication infrastructure. In this article, we will delve into the journey of this transformation, exploring the benefits it offers, the hurdles it presents, and the strategies to make the most of these new horizons.

Artificial Intelligence (AI) has emerged as a transformative technology across various industries, and telecommunications is no exception. The integration of AI into telecom operations presents small business owners with opportunities to enhance efficiency, improve customer experiences, and drive growth. However, with these opportunities also come challenges that need to be addressed. In this blog, we will explore the potential opportunities that small business owners in the telecom industry can unlock by leveraging AI. We will also delve into the challenges they may face and discuss strategies to overcome them. Lastly, we will emphasize the importance of embracing AI now and not delaying its adoption until it becomes even more ingrained in our day-to-day lives.

As a Managed Service Provider (MSP), your primary goal is to ensure your customers' success by offering them top-notch technology solutions. With the ever-evolving business landscape, it is essential to stay ahead of the game and continuously enhance your service offerings. One powerful way to achieve this is by integrating Contact Center as a Service (CCaaS) into your Unified Communications as a Service (UCaaS) portfolio. In this blog post, we will explore the significance of CCaaS for MSPs and how it can improve customer retention.

The way we work has undergone a significant transformation, with remote work becoming the new norm for businesses worldwide. As organizations adapt to this new work environment, it is crucial to have a robust communication system in place that enables seamless collaboration, productivity, and connectivity. Unified Communications as a Service (UCaaS) has emerged as a powerful solution that empowers remote workforces with advanced communication tools and features. In this blog post, we will explore the advantages of UCaaS for remote workforces, highlighting how it enhances collaboration, productivity, and flexibility.

1. Register with the FCC to file and remit communications taxes

The first step to becoming a VoIP reseller is to register with the FCC.  All registered VoIP vendors are located within the FCC's 499 Filer database.  Viirtue makes this step easy for partners by not only providing relationships to manage and automate the filing and remittance, but by providing the reporting and self-service tools to charge your customers the appropriate taxes as well as the proper format to make remittance simple.

2. Find a platform to resell

Next you'll need to find a platform.  There are two ways to go about this - you can invest hundreds of thousands (if not millions) into building a carrier grade network, or you can leverage a wholesale provider like Viirtue that has done all the heavy lifting, and enables you to brand (white label) the platform as your own.  You will want to make sure their network is in fact carrier grade with sophisticated DDoS mitigation and latest and greatest hardware.  Furthermore, you will want to ensure the product(s) your wholesaler provides are able to solve the problems of your clients.  The most popular platforms are netsapiens, freeswitch, & broadsoft - so ensuring your wholesaler has one (or more) of those back ends is a great first step.