As a Managed Service Provider (MSP), your primary goal is to ensure your customers' success by offering them top-notch technology solutions. With the ever-evolving business landscape, it is essential to stay ahead of the game and continuously enhance your service offerings. One powerful way to achieve this is by integrating Contact Center as a Service (CCaaS) into your Unified Communications as a Service (UCaaS) portfolio. In this blog post, we will explore the significance of CCaaS for MSPs and how it can improve customer retention.
The Channel Partners Expo 2023 was an event for the history books, boasting its biggest show yet, bursting at the seams with innovation, industry insights, and key players in the tech sphere. The floor was teeming with excitement and a palpable buzz reverberated through the venue. From Viirtue's generous cruise giveaway to Nextiva's standout booth and the star-studded Tech4change golf outing, the expo was a testament to the synergy of technology and community.
The way we work has undergone a significant transformation, with remote work becoming the new norm for businesses worldwide. As organizations adapt to this new work environment, it is crucial to have a robust communication system in place that enables seamless collaboration, productivity, and connectivity. Unified Communications as a Service (UCaaS) has emerged as a powerful solution that empowers remote workforces with advanced communication tools and features. In this blog post, we will explore the advantages of UCaaS for remote workforces, highlighting how it enhances collaboration, productivity, and flexibility.
Viirtue purpose built their reseller ecosystem because their founders know the needs and requirements of a small to medium sized Cloud Service Provider (CSP). From being in the perspective of a voip reseller, these 3 requirements were our biggest when we searched for a reseller platform and decided to build our own.
If you’re serving a newly-remotely team, they may be feeling the pressure of constant availability. Containing work to a physical location often reminds employees not to check emails after hours. Unfortunately, when working on a laptop in bed, they may find themselves “on-call” for many more hours than usual.
The latest app from Microsoft improves communication within companies by adding secure chat to the software. With more people working remotely (and finding themselves more productive outside the office), the ability to collaborate in real time when they can’t stop by a coworker’s desk makes everything easier.