As you start reselling VoIP and UCaaS services to your clients, you’ll start getting questions about the security of cloud networks. Many people don’t realize that cloud-based servers are often safer than their on-site servers, and you can tell them a few other details to calm their concerns.

Selling communication tools as an add-on or residual income stream for your IT business may seem daunting at first. But all your clients can benefit from better communication, and you just need to learn the best way to explain those benefits.

Your clients may think they only need an IT person to set up their server, printer network, or WiFi extenders. But as the expert, you know they need communication tools to help their businesses grow. If you’re reselling a unified communications or VoIP package that would work well for a small business, these benefits should convince them to add on the service.

The latest app from Microsoft improves communication within companies by adding secure chat to the software. With more people working remotely (and finding themselves more productive outside the office), the ability to collaborate in real time when they can’t stop by a coworker’s desk makes everything easier.