In today's interconnected world, where communication and collaboration are at the core of business operations, Managed Service Providers (MSPs) and Telephony Vendors play a vital role in delivering seamless telecom services. The landscape has evolved beyond traditional offerings, and now, MSPs and Telephony Vendors are focusing on Unified Communications as a Service (UCaaS), Communication Platform as a Service (CPaaS), and Contact Center as a Service (CCaaS) software to provide comprehensive solutions to businesses. In this blog, we delve into the innovative ways these providers are enhancing customer experiences through these advanced telecom service delivery models.

1. Register with the FCC to file and remit communications taxes

The first step to becoming a VoIP reseller is to register with the FCC.  All registered VoIP vendors are located within the FCC's 499 Filer database.  Viirtue makes this step easy for partners by not only providing relationships to manage and automate the filing and remittance, but by providing the reporting and self-service tools to charge your customers the appropriate taxes as well as the proper format to make remittance simple.

2. Find a platform to resell

Next you'll need to find a platform.  There are two ways to go about this - you can invest hundreds of thousands (if not millions) into building a carrier grade network, or you can leverage a wholesale provider like Viirtue that has done all the heavy lifting, and enables you to brand (white label) the platform as your own.  You will want to make sure their network is in fact carrier grade with sophisticated DDoS mitigation and latest and greatest hardware.  Furthermore, you will want to ensure the product(s) your wholesaler provides are able to solve the problems of your clients.  The most popular platforms are netsapiens, freeswitch, & broadsoft - so ensuring your wholesaler has one (or more) of those back ends is a great first step.

White Label VoIP, UCaaS, & CCaaS reseller softwares help managed service providers, telcos, ISPs, and other technology service providers go to market with a solution they can deliver to their end users.

Managed Service Providers and Telcos now more than ever need need to leverage automation to compete and win in today's market.  Spreading resources too thin by having manual processes kills productivity and keeps small to medium sized service providers a step behind the larger players.  By leveraging automation tools, resellers can save hundreds of hours of manual work per year which directly translates into increased productivity and higher profit margins.  Here are 5 tips for leveraging the powerful automation tools that ViiBE offers service providers: