Why Is My Number Showing as SPAM?

6/3/24 3:07 PM / by Viirtue, Inc. posted in voip, operations, security, netsapiens, troubleshooting


Understanding Caller ID Spoofing in the Telecom Industry

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Proven Strategies for Resellers to Successfully Sell UCaaS, CCaaS, and Cybersecurity Solutions

5/23/24 11:41 AM / by Viirtue, Inc. posted in communication, collaboration, operations, IT provider, unified communications, white label voip



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Does Your Telecom Accounting Software Integrate with QuickBooks Online?

1/29/24 9:30 AM / by Viirtue posted in business continuity, operations, ViiBE


For Managed Service Providers (MSPs) in the telecom industry, particularly those providing VoIP services, the integration of telecom accounting software with QuickBooks is not just beneficial; it's essential. Platforms like Viirtue's ViiBE not only simplify accounting processes but also adeptly handle the intricacies of taxation and compliance, crucial for this specialized sector.

The Significance of QuickBooks Integration

QuickBooks is a fundamental tool for financial management among MSPs. Its effectiveness is well-regarded, yet the telecom sector, especially VoIP services, demands more specific functionalities. This is where ViiBE's integration with QuickBooks becomes invaluable, ensuring seamless financial management alongside industry-specific compliance requirements.

Automating Telecom Taxation and Compliance

Telecom taxation and compliance are complex and fraught with potential errors. VoIP services, subject to various taxes and regulatory fees, require meticulous management. ViiBE automates this process, ensuring accurate compliance and saving MSPs from potential penalties and legal issues.

Enhanced Financial Data Management

Integration with QuickBooks means that billing, invoicing, and revenue data are automatically synchronized. This feature is crucial for accurate financial reporting and operational transparency, aiding in strategic decision-making.

The Comprehensive QuickBooks Integration of ViiBE

ViiBE stands out for its multifaceted integration with QuickBooks, offering MSPs:

1. Efficient Financial Operations: With ViiBE, financial data seamlessly flow into QuickBooks, reducing manual data entry and minimizing errors.
2. Customizable Solutions: ViiBE allows MSPs to customize how data syncs with QuickBooks, ensuring the process aligns with individual business needs.
3. Real-Time Financial Data Access: The integration provides MSPs with up-to-date financial information, vital for informed decision-making.
4. Streamlined Compliance Management: The platform's handling of telecom-specific taxation and its reflection in QuickBooks is essential for maintaining consistent compliance.

Innovative Features of ViiBE: Invoices, Payments, and Customization

ViiBE takes this integration a step further by enabling users to sync both invoices and payments with QuickBooks. This feature ensures that all financial transactions are accurately recorded and easily accessible.

Additionally, ViiBE allows for customized invoice prefixing. This capability is particularly useful for MSPs managing multiple clients or services, as it helps keep financial records organized and easily distinguishable. 

Flexibility and Control: Automatic or Manual Integration

Recognizing the diverse needs of MSPs, ViiBE offers the flexibility to turn on the QuickBooks integration automatically or manually on a per-client basis. This level of control is invaluable, as it allows service providers to tailor the integration to each client's specific requirements. Whether an MSP prefers to automate the process for efficiency or manually control it for specific clients, ViiBE adapts to their preferred workflow.

User-Friendly Setup and Operation

ViiBE's integration with QuickBooks is designed to be intuitive and user-friendly, catering to MSPs with varying levels of technical expertise. The setup process is straightforward, and daily operations are made simple, ensuring a hassle-free experience for all users.

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Top 4 White Label VoIP Providers 2024

1/2/24 9:00 AM / by Viirtue posted in voip, operations, white label voip, ViiBE, cloud reseller, channel partners


This year, we're back with our annual list of the top white label VoIP vendors, building on the success of last year's rankings. Our refined evaluation system assesses each vendor across six critical criteria: Integrated and Self Service Quoting & Billing, Uptime, Cost, Support & Training, Proprietary Automation Tools, and Diversity in Platforms to Sell. Each category is scored on a 1-5 scale, with 5 being the best. The vendor with the highest cumulative score takes the top spot.  We reviewed 7 white label VoIP vendors during our research, with the top 4 listed below.

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Enhance Customer Success with CCaaS: A Must-Have Addition to Your MSP's UCaaS Portfolio

7/3/23 10:40 AM / by Viirtue posted in telecommunications, collaboration, operations, cloud reseller


As a Managed Service Provider (MSP), your primary goal is to ensure your customers' success by offering them top-notch technology solutions. With the ever-evolving business landscape, it is essential to stay ahead of the game and continuously enhance your service offerings. One powerful way to achieve this is by integrating Contact Center as a Service (CCaaS) into your Unified Communications as a Service (UCaaS) portfolio. In this blog post, we will explore the significance of CCaaS for MSPs and how it can improve customer retention.

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5 Automation Tips That Save Time for VoIP Resellers

3/29/22 11:51 AM / by Viirtue posted in operations, unified communications, voip reseller, DOCUMO INTEGRATION


Managed Service Providers and Telcos now more than ever need need to leverage automation to compete and win in today's market.  Spreading resources too thin by having manual processes kills productivity and keeps small to medium sized service providers a step behind the larger players.  By leveraging automation tools, resellers can save hundreds of hours of manual work per year which directly translates into increased productivity and higher profit margins.  Here are 5 tips for leveraging the powerful automation tools that ViiBE offers service providers:

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Managing Time Better with Communication Tools

9/2/20 8:00 AM / by Viirtue posted in communication, operations, IT provider, work from home, residual income


Selling communication tools as an add-on or residual income stream for your IT business may seem daunting at first. But all your clients can benefit from better communication, and you just need to learn the best way to explain those benefits.

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Tools for a Better Work From Home Life

5/4/20 7:45 AM / by Viirtue posted in remote work, remote work tools, collaboration, operations


If you’re serving a newly-remotely team, they may be feeling the pressure of constant availability. Containing work to a physical location often reminds employees not to check emails after hours. Unfortunately, when working on a laptop in bed, they may find themselves “on-call” for many more hours than usual.

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Valuable VoIP Reports for Every Department

9/2/19 11:19 AM / by Viirtue posted in telecommunications, reports, operations, IT provider


Despite the ease of finding information online, many customers still want to speak directly with an agent when they have an urgent problem to solve. As an IT provider, when your clients set up a new call center or even simply transition over to a new communications provider, reporting can have a surprising impact on the purchase decision.

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