One of the growing networks for VoIP and Unified Communications is Telehealth. Many managed IT service providers look to grow their business by working with medical offices in their area. While security is usually the top concern for these clients, the growth of telehealth services necessitates the specific qualities of a UCaaS system.
As you start reselling VoIP and UCaaS services to your clients, you’ll start getting questions about the security of cloud networks. Many people don’t realize that cloud-based servers are often safer than their on-site servers, and you can tell them a few other details to calm their concerns.
Parsippany, NJ: Viirtue today announced their integration with Xima, a premium contact center solution. Along with webchat and cradle-to-grave reporting, this integration offers businesses a robust tool to serve customers quickly while improving the call center process.
Parsippany, NJ: On October 15, 2020, TMC Labs named Viirtue’s ViiBE Lite feature the winner of a Unified Communications Innovations Award. The award recognizes technology providers creating unique and useful products for the UC world. Additional recipients include AudioCodes and Ramp with products for digital meetings and videocasting.
With winter and snowstorms around the corner, businesses need to prepare for potential power outages. If your call center or brick-and-mortar locations stay open no matter the weather, you don’t want to miss the extra business.
Despite the ease of finding information online, many customers still want to speak directly with an agent when they have an urgent problem to solve. As an IT provider, when your clients set up a new call center or even simply transition over to a new communications provider, reporting can have a surprising impact on the purchase decision.