Ensuring Secure Communications for Your Clients

1/11/21 5:55 PM / by Viirtue posted in voip, telecommunications, communication, security

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As you start reselling VoIP and UCaaS services to your clients, you’ll start getting questions about the security of cloud networks. Many people don’t realize that cloud-based servers are often safer than their on-site servers, and you can tell them a few other details to calm their concerns.

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What Happens to VoIP During a Power Outage

12/2/19 11:03 AM / by Viirtue posted in power, voip, telecommunications, business continuity

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With winter and snowstorms around the corner, businesses need to prepare for potential power outages. If your call center or brick-and-mortar locations stay open no matter the weather, you don’t want to miss the extra business.

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Valuable VoIP Reports for Every Department

9/2/19 11:19 AM / by Viirtue posted in telecommunications, reports, operations, IT provider

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Despite the ease of finding information online, many customers still want to speak directly with an agent when they have an urgent problem to solve. As an IT provider, when your clients set up a new call center or even simply transition over to a new communications provider, reporting can have a surprising impact on the purchase decision.

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