Managed Service Providers and Telcos now more than ever need need to leverage automation to compete and win in today's market. Spreading resources too thin by having manual processes kills productivity and keeps small to medium sized service providers a step behind the larger players. By leveraging automation tools, resellers can save hundreds of hours of manual work per year which directly translates into increased productivity and higher profit margins. Here are 5 tips for leveraging the powerful automation tools that ViiBE offers service providers:
The Viirtue platform offers call tracking, which means your clients don’t need to work with several different software tools to get the best results.
Parsippany, NJ: Viirtue today announced their integration with Xima, a premium contact center solution. Along with webchat and cradle-to-grave reporting, this integration offers businesses a robust tool to serve customers quickly while improving the call center process.
Your clients may think they only need an IT person to set up their server, printer network, or WiFi extenders. But as the expert, you know they need communication tools to help their businesses grow. If you’re reselling a unified communications or VoIP package that would work well for a small business, these benefits should convince them to add on the service.
While the coronavirus seems behind us in some areas, uncertainty about childcare and school openings has some companies prolonging their work-from-home options. As an IT company, you’ve never had a better opportunity to sell unified communications and VoIP as you do now.