Parsippany, NJ: Viirtue today announced their integration with Xima, a premium contact center solution. Along with webchat and cradle-to-grave reporting, this integration offers businesses a robust tool to serve customers quickly while improving the call center process.
Xima has been previously utilized by Avaya IP Office, Cisco UC Manager, and ShoreTel. With plans for businesses of any size, this integration adds another level of professionalism to communications resellers.
Features and benefits of Xima include:
- Cradle-to-Grave Reporting
- Customized wallboards
- Callback Assist
- Scalable from one to hundreds of agents
- Skills-based routing and supervisor control
- CRM integration
Xima integration is now available now for Viirtue white label resellers, channel partners, and direct customers. For more information on offering this powerful service to your clients, contact Viirtue at firstname.lastname@example.org.
About Viirtue: Viirtue is a leading UCaaS provider with offices in New Jersey and Florida. Since inception, Viirtue has continually evolved to offer white label resellers and channel partners only the best of products and services, including highly scalable features such as Cloud PBX, SMS, Chat, Video Conferencing, Screen Share and Mobility features -- all run on our highly reliable and active geo-redundant infrastructure. Our ability to combine outstanding up-time with best in show feature capabilities and a disruptive pricing model has enabled Viirtue to become a leader within the industry.
About Xima: Xima CCaaS is a scalable, customizable, and easy-to-use contact center solution that provides a smooth experience for your customers and contact center agents. In addition to working harmoniously with UCaaS solutions, CCaaS also provides in-depth IVR options, true cradle to grave reporting, customizable wallboards to display real time statistics, interactive chat options for agents and customers, and everything in between.